Theories of Human Service Delivery

Theories of Human Service Delivery
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Theories of Human Service Delivery
Human service delivery entails a variety of systems such as education, social welfare services, and health care and mental health services. Professionals in human services manage the agencies which offer this kind of services. These services depend on direct interaction or contact between a deliverer and his or her client. A human service worker assists individuals and the community to function effectively and efficiently (Greene, 2011).
For a human service worker to perform such duties, he or she must exhibit personal traits such as good communication skills, patience, understanding, caring and a sense of responsibility. This is because people are the main resource in human service delivery. A good understanding of their behavior and quality provided by any service system are essential. Theorists have attempted to build the best model for the best services (Greene, 2011).
In this discussion, I will focus on the human service model of problem solving. It is believed that problems occur because human existence is a complex process. This process involves interpersonal contact with other individuals, groups and institutions. The main method of service is through problem solving where focus is channeled towards the identification and maximization of clients strengths. Firstly, the problem is identified plus any strengths exhibited by the client. The second step is to deliver an intervention.
Problem solving provides effective criteria of assessment at each stage. Clients learn the process and apply it in an event where the human service worker is no longer available to solve complex situations. It also provides clients with a positive self esteem and sense of responsibility. This ensures that people learn and avoid any future problem in their path of life (Greene, 2011).
The problem solving approach is essential in both human service training and delivery. The services should be accessible, accountable and coordinated among professionals and agencies. It is viewed as critical to teach the clients problem solving skills and ways in which to build their strengths taking into account the impact of social institutions, social systems and social problems (Greene, 2011).
It is fundamental to provide good quality and quantity of service delivery by increasing the number of people involved in the organization’s workforce. Theorists of human service delivery put emphasis on motivation of the workforce through ideology. This provides them with guidelines and a broader mission and vision to be able to tackle a variety of challenges and to justify their own work.
Human service delivery has also been affected by legislation and policy development. Legislation provides a legal framework for addressing critical issues such as community integration of persons with mental disorders, the provision of high quality care, improvement of access to care, the protection of civil rights and promotion of rights in areas such as housing, education and employment. Legislation is essential because of the unique vulnerabilities of the aggrieved parties (Greene, 2011).
Some legislation contains provisions that lead to the violation of human rights for instance mental health legislation in some countries. Moreover, policy makers come up with consolidated and dispersed legislation which may lack critical provisions. Dispersed legislation is difficult to enact as it requires amendments to multiple legislative documents. Frequent amendments to legislation are not feasible because of the time and financial resources required and the need to consult all stakeholders (Greene, 2011).

References
Greene, R. R. (2011). Human Behavior Theory and Social Work Practice. New Jersey:
Transaction Publishers.