Managing Quality and Risk

Managing quality often means addressing small issues, so that they do not escalate into risks for the organization. This week’s learning activities addressed some of the organizational challenges nursing leaders are likely to face.



This week you will practice the unit manager role. This will be accomplished by creating a specific and comprehensive change plan to present to your CNO. For the budget and time line, numbers and dates can be fictitious, but make them as real as you think they should be. For example, maybe your project has a budget of $2500 and a time line of 3 months. Add in the budget items for the $2500 and what will happen when during the 3 month time line. Specific details are needed for this project.



Select one of the topics from this week’s learning activities:

Mitigating bullying and lateral violence
Managing conflict
Using power to influence
Improving communication
Valuing diversity


Develop a plan to carry out your selected topic as a nurse leader on your floor. Consider:

Available resources: time, budget, space, personnel
Employee engagement
Change management principles
Team dynamics


Create a presentation to show your CNO how you plan to address the topic.



How to get started: A plan of action is always presented for approval and implementation of a specific plan. First, start with your topic of choice and state why this is an issue. Then discuss a evidence-based resolution and rationale for the issue. Use the four areas below to create a comprehensive roll out plan.



Resources- what is needed to get the plan implemented such as
what is needed to teach the staff,
Budget:
staff allowance to go to training [a nurse to cover the unit while others are in training]
tangible items such as supplies and lunch
What is the time line.
What other departments might be needed to implement the intervention?
What is the basic educational plan?
For the budget and time line, numbers and dates can be fictitious, but make them as real as you think they should be. For example, maybe your project has a budget of $2500 and a time line of 3 months. Add in the budget items for the $2500 and what will happen when during the 3 month time line.
Employee Engagement- how will you get the staff engaged-or buy into- or involved with the solution?
Change Management Principles- for example using Lewin’s theory of change, what changes need to happen to implement your plan? What might the staff experience during the transition?
Team dynamics- utilize various team dynamics to change behavior and performance in accordance with the change idea. For example, to implement a zero tolerance bullying policy with specific end behavior- how will you get the staff to participate voluntarily or buy-in to your idea? Team dynamics


What is due: create a power point with a comprehensive roll-out plan of how your intervention will be implemented-the focus of this weeks assignment. Use a timeline to help structure the roll out plan. Add in the details as the plan proceeds. You can address the four areas above at any time during the plan.