What two topics were the most interesting to you and why?

Use the headings below with the information requested.

• Chapter Overview–A brief overview of what the chapter was about.
• Topic of Interest 1–What two topics were the most interesting to you and why?
• Topic of Interest 2–  ”                          ”                         ”                 “
• Real life relation–Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book.  Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.